Privacy Policy

Effective date: October 21, 2025
Last updated: October 21, 2025

1) Who we are

Sound Trap Acoustics (“we,” “us,” “our”) operates soundtrapacoustics.com. We are the controller of personal information collected through our website.

2) Information we collect

You provide: name, email, phone, billing/shipping address, order details, messages; optional account info if you create an account.
Automatically collected: IP address, device/browser info, pages viewed, referrers, timestamps, and cookie identifiers.
Payment data: entered at checkout and processed by our payment providers; we do not store full card or bank credentials.

3) How we use information

• Fulfill and deliver orders, process payments, handle returns/support

• Communicate about orders, updates, and service notices

• Improve site performance, security, and user experience

• Analytics and aggregated reporting (e.g., GA4)

• Comply with legal and tax obligations; prevent fraud

4) Payment processing & hosting (third parties)

We use trusted providers that process personal data under their own privacy terms:

• Stripe (incl. Link) – payments & express checkout

• Amazon Pay – payments & express checkout

• Hostinger – website hosting/infrastructure

• Google Analytics 4 (GA4) – site analytics

We transmit payment details directly to these providers; we do not store full card numbers or Amazon credentials.

5) Cookies & analytics (GA4)

We use cookies, pixels, and similar tech for core functionality and analytics. GA4 collects device/usage data (e.g., IP truncated/processed by Google, page views, events).
Your choices:

• Browser settings to block/clear cookies

• Google Analytics opt-out add-on: https://tools.google.com/dlpage/gaoptout
  If you block cookies, some features may not work.

6) Disclosures & sharing

We do not sell personal information. We share data only with:

• Processors (payments, hosting, analytics, shipping carriers)

• Fraud/abuse prevention and security tooling (as needed)

• Authorities when legally required

We may share aggregated, de-identified insights that do not identify you.

7) Retention

We keep personal data only as long as necessary for the purposes above:

• Orders/transactions: generally 7 years (tax/accounting)

• Support communications: typically 2 years

• Analytics data: per GA4 default and our account settings
  We may retain data longer where required by law or to establish/defend legal claims.

8) Security

We use reasonable administrative, technical, and physical safeguards (e.g., HTTPS/SSL, access controls). No method of transmission/storage is 100% secure.

9) Your rights & choices

Email preferences: you can unsubscribe from marketing at any time (transactional emails will still be sent).
Access, correction, deletion: email us (see Contact) to request. We’ll verify the request and respond as required by applicable law.

California (CCPA/CPRA) notice

We do not “sell” personal information and do not “share” it for cross-context behavioral advertising as defined by California law. If our practices change, we will update this Policy and provide a mechanism to opt-out.

EU/UK visitors (GDPR)

Legal bases may include: contract (order processing), legitimate interests (site security, improvements), consent (where required for cookies/marketing), and legal obligation (tax/accounting). You may have rights to access, rectify, erase, restrict/ object, and data portability. You may lodge a complaint with your local supervisory authority.

10) Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

11) International transfers

We may transfer and process data in the United States and other countries with different data protection laws than your country of residence. Where required, we implement appropriate safeguards.

12) Changes to this Policy

We may update this Policy periodically. The “Last updated” date reflects the latest changes. Material changes will be highlighted on this page.

13) Contact us

Sound Trap Acoustics
Houston, Texas, USA
Email: contactus@soundtrapacoustics.com